Shopping Policy

Welcome to our online store! We are committed to providing our customers with a smooth, secure, and convenient shopping experience. Please read the following policy before placing your order.

1. Order Placement & Confirmation

After placing an order on our website, you will receive an order confirmation. Our team may contact you by phone or message to verify your order and delivery details.

Orders will only be processed after confirmation.

2. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience. You do not need to make an online payment when placing your order.

The full order amount must be paid in cash to our delivery rider when your package is delivered to your doorstep.

3. Delivery Time

Orders are normally delivered within 3–5 working days after order confirmation.

Delivery times may vary slightly depending on your location, courier service, weather conditions, or other unexpected circumstances.

4. Shipping Information

Please provide a complete and accurate delivery address and an active phone number when placing your order.

Our delivery team or courier may contact you before delivery. Please make sure someone is available at the provided address to receive the package and make the payment.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, cancellation may not be possible.

6. Return & Exchange

Customers may request a return or exchange if they receive a damaged, defective, or incorrect product.

The product must be unused, in its original condition, and with its original packaging.

Return or exchange requests should be made within the specified return period after receiving the order.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately with your order details and clear photos/videos of the product.

After verification, we will guide you through the return or exchange process.

8. Product Information

We try our best to display accurate product images, colors, descriptions, and prices. However, slight differences in color may occur due to lighting, photography, or different screen settings.

9. Customer Responsibility

Customers are responsible for providing the correct name, phone number, and complete delivery address.

If an order cannot be delivered because of incorrect information or repeated refusal to receive the package, additional shipping charges or other conditions may apply.

10. Contact Us

If you have any questions about your order, delivery, payment, return, or exchange, please contact our customer support team. We will be happy to assist you.

Thank you for shopping with us! We appreciate your trust and support.